Questions about yarns, tools or your order? Feel free to get in touch.

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Contact us

If something is not right, please contact us and we will do our best to help.

Unused products in their original condition can usually be returned within 14 days of receiving the order. Return shipping costs are normally the responsibility of the customer unless the item arrived damaged or incorrect.

Please keep proof of purchase and original packaging when possible.

If your order arrives damaged or defective, please take a few photos and contact us as soon as possible. We will work with you to resolve the issue quickly.

Payments are processed securely using trusted payment providers. We do not store your payment card details.

Orders are usually packed and shipped within a few business days. Delivery times depend on the destination and shipping method selected at checkout.

If your order seems delayed, feel free to contact us and we will look into it.

Waiting for a product to return?

If something you are looking for is currently out of stock, send us a message and we will let you know when it becomes available again.